Privacy Policy

Last updated: 23 March, 2026

This Privacy Policy explains how Okoa Home (“we”, “us”, or “our”) collects, uses, and safeguards your personal information when you visit okoahome.com (the “Website”), place an order, or otherwise interact with our services.

We handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and other relevant regulations.

Please read this Privacy Policy carefully before using our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or services. Any updates will be published on this page, and the “Last updated” date will be revised accordingly.

How We Collect and Use Personal Data

To provide and improve our services, we collect personal information from different sources. This information is used to process orders, communicate with customers, comply with legal obligations, and maintain the security and functionality of our business.

Information We Collect

Information You Provide

When you use our Website or services, you may provide:

Your name, email address, phone number, and delivery address
Billing and payment information (processed securely by third-party providers)
Order details and transaction history
Messages or enquiries sent to our support team

Automatically Collected Information

When browsing our Website, certain information may be collected automatically, such as:

IP address
Browser and device details
Pages visited and interaction behaviour
Cookies and similar tracking technologies

This data helps us analyse performance and improve user experience.

Information from Third Parties

We may receive limited information from trusted partners, including:

Payment service providers
Shipping and logistics companies
Analytics and marketing platforms

These parties only process data necessary to perform their services.

How We Use Your Information

We use personal information for the following purposes:

To process and deliver orders
To communicate about purchases, returns, or enquiries
To provide customer support
To improve our Website and services
To send marketing communications where permitted
To prevent fraud and maintain security
To comply with legal and regulatory requirements

Cookies

We use cookies and similar technologies to support essential website functions and analyse performance. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

Sharing of Personal Information

We only share personal data when necessary with:

Service providers supporting our operations
Payment and delivery partners
Analytics and marketing providers
Legal or regulatory authorities when required

We do not sell your personal information.

External Links

Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before providing any personal data.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If this occurs, please contact us so we can remove the data.

Data Security and Retention

We implement appropriate measures to protect your personal data. While no system is completely secure, we take steps to prevent unauthorised access or misuse.

We retain personal data only for as long as necessary to:

Fulfil orders
Comply with legal and financial obligations
Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

Access to your data
Correction of inaccurate information
Request for deletion
Restriction or objection to processing
Withdrawal of consent
Data portability
Filing a complaint with a data protection authority

To exercise these rights, contact us at support@okoahome.com We may need to verify your identity before processing your request.

International Data Transfers

Your personal data may be processed outside your country of residence. Where applicable, we ensure appropriate safeguards are in place in accordance with data protection laws.