FAQ

Welcome to the okoahome.com FAQ page.

Here you’ll find answers to common questions about our products, delivery, returns, and customer support. If you need further assistance, our team is always ready to help.

How long does delivery take?

Our estimated delivery timeframe is as follows:

Order processing time: 1–2 business days (Monday to Friday, excluding public holidays)
Shipping time: 6–9 business days (Monday to Friday)
Estimated total delivery time: 7–11 business days

Please note that delivery times are estimates and may vary slightly due to courier delays or external factors. For more detailed information, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom unless stated otherwise at checkout.

Where is Okoa Home based?

Okoa Home is an online store operated from the Netherlands.

Our business address is:
Voordijk 500
2993 BE Barendrecht
Netherlands

We currently serve customers within the United Kingdom.

What should I do if my order arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at support@okoahome.com.

To help us resolve the issue quickly, please include clear photos of the problem along with your order number.

Can I cancel my order?

If your order has not yet been processed or dispatched, you may request a cancellation by contacting us as soon as possible.

Once an order has been shipped, cancellation is no longer possible and the return process will apply instead.

What is your return policy?

Under UK consumer regulations, you may return your order within 14 days of receiving it.

Items must be unused and returned in their original condition
Return shipping costs are the customer’s responsibility for change-of-mind returns
Defective or incorrect items can be returned free of charge
Approved returns must be sent to the designated return address
Customers must arrange their own tracked return shipment

For full details, please see our Refund & Return Policy.

When will I receive my refund?

Once your return has been received and inspected:

Approved refunds are processed within 10 business days
Refunds are issued to the original payment method
Your bank or payment provider may require additional time for the funds to appear

Do your products come with a warranty?

We aim to offer reliable and high-quality products. If you experience an issue or defect, please contact our support team and we will assist you in line with our Refund & Return Policy.

This does not affect your statutory rights under UK consumer law.